Shipping Policies

We will ship world wide. For all orders outside the United States please contact us at  support@digitalscalespro.com  for a shipping quote.
Please provide the product name and sku# in your email inquiry along with the destination City, Country and Postal/Zip Code.

For orders within the United States, you can expect your order between 3 – 9 business days once received by UPS.
We ship all orders as quickly as possible.
Orders usually ship by the end of the next business day.
This means that the order will be ready and picked up by UPS within this time frame.

Important: Orders to Hawaii are shipped by UPS 2nd Day Air only.

Please ensure that the shipping address you provide is correct. You will be charged $15.00 if any address corrections need to be made after the package ships out.

NOTE: We do not ship to PO Boxes.

In the event that an item is back ordered  you  will be notified by email. Please ensure you provide your correct email address.

INTERNATIONAL ORDERS:
Shipping charges are non-refundable for International orders.
The Customer is responsible for any customs, brokerage, duties or taxes levied on International orders.
Orders shipped to Canada are done by UPS Standard.

Warranty and Return Policies

Please consult the Troubleshooting Guide and the Manual.

All of the digital scales we carry are covered by a manufacturers’ warranty. If you feel that your scale is in need of warranty work please email us first at support@digitalscalespro.com for troubleshooting solutions. If we are unable to solve the issue we will then advise you on how to send your scale in for warranty work. If we confirm that there is an issue with your scale and warranty work is necessary and we are notified within 24 hours of you first receiving your scale we will cover the cost of shipping. For warranty work on International orders, including Canada, and we are notified within 24 hours of you first receving your scale then we will pay for the shipping to send a new scale to you. If ouside the 24 hours the customer is responsible for shipping both ways for the warranty to be fulfilled.

If you happen to change your mind about the scale within 30 days of ordering it, we will be happy to accept its return less a 25% restocking fee.

You must notify us prior to returning the item by e-mail to support@digitalscalespro.com.

For those who decide the scale ordered does not fit their needs and choose to order a different scale in its place of equal or greater value, the 25% restocking fee will be waived. Please provide the stock number of the scale that you would like in its place. We will provide you with a Return Authorization Number (RA#) and advise you of any difference in the cost which will include the cost of shipping the scale back to you. We do not refund original or return shipping charges.

Please ensure that the scale is in exactly the same condition as when it was received. All accessories and paperwork must be included and there must be no damage to the packaging. Unfortunately, if we receive a scale for return with damage to the box, missing items, or signs of use, we may charge up to a 50% restocking fee.

It is in your best interest to obtain a tracking number from your Postal Service so that you can track the return of the package. You will want to have a tracking number so that if the package does not reach our Returns Department then you can trace it. Refunds can only be issued after the package arrives at our Returns Department.

Please send returns to:

Returns Department,  3285 Saturn Court, Norcross GA 30092, United States

Billing Policy

If the ‘ship to’ address is not the same as your credit card ‘billing address’ then the transaction will not be authorized by your Credit Card company.

The transaction will appear on your credit card as 'Digital Scales Pro'.